Community guidelines

Community Guidelines

The following community guidelines (hereinafter referred to as "these Guidelines") have been established for the social media accounts (hereinafter referred to as "these Accounts") operated by chittö (hereinafter referred to as "our store"), including Twitter, Instagram, Facebook, and YouTube, in order to ensure better communication with customers. Please review and agree to these Guidelines before using the Accounts. By using the Accounts, you are deemed to have agreed to these Guidelines.

About the operation

This account will be used as a place to disseminate information and communicate about our store.

Access to basic information

By using this account, you authorize us to access your basic information (name, username, profile picture, gender, networks, user ID, friend list, and other information that you have made public to all users) and agree to these guidelines.
When obtaining or collecting user information, including personal information of customers, we will manage it appropriately in accordance with our "Privacy Policy."

Disclaimer

The Company makes no guarantees whatsoever regarding the completeness, accuracy, usefulness, recency, appropriateness, etc. of all matters relating to the information, programs, and various services provided through this Account. Furthermore, the Company makes no guarantees regarding the accuracy, legality, morality, recency, appropriateness, or any other aspects of the information (comments, photos, videos) posted by customers to this Account.
Our company shall not be liable for any direct or indirect damages caused by the customer's use or inability to use this account, or by the customer's use or inability to use links from this account.Furthermore, our company shall not be liable for any accidents related to the use of this account (including posts and comments from other users or other third parties), disputes with third parties, violations of government regulations, or anything else.
Our company shall not be liable for any damages, losses, disadvantages, etc. arising from the use of this account under any circumstances, including the above cases, except in cases caused by our company's willful misconduct or gross negligence.
This account may be terminated or deleted without notice.

Copyright etc.

Unless otherwise specified, all rights to trademarks, logos, service marks, images, etc. used on this account belong to our store or copyright holders, and are protected by laws regarding intellectual property rights (including, but not limited to, copyrights, design rights, patent rights, utility model rights, trademark rights, and know-how).
Customers must comply with these guidelines and may not use any information provided through our official accounts beyond the scope permitted by law, such as for personal use.
The copyright of content posted by customers belongs to the customer who posted the content. However, by posting the content, the customer is deemed to have granted the store the right to use (including reproduction, processing, translation, publication, and other sublicensing rights) all or part of the content worldwide, non-exclusively, in printed materials, newsletters, websites, social media, etc., for the purpose of advertising, publicity, and promotion, without prior consent from the customer or payment of any compensation to the customer, without any obligation to the store. Furthermore, the customer agrees not to exercise the copyright or moral rights of the author, such as the decision on whether to display or not display the customer's name, against the store.
You understand that we may modify or alter your content and may change your content to adapt it to different media.

Prohibited Items/Posts to be Deleted

In order to ensure better communication on this Account, please refrain from the following actions when using this Account. If we determine that your actions fall under any of the following, we may take any measures we deem necessary, such as deleting posts or blocking your account, without prior notice or notification to you. The affected person will not be able to object to this.
Furthermore, even if our company does not take measures against the acts listed below, this does not mean that our company condones or subsequently approves such acts, and does not represent that our company will not take any measures against such acts in the future.

  1. ⚫︎Acts that are contrary to public order and morals, criminal acts, or acts that have a negative impact on the mind and body of young people, or acts that could result in any of these.
  2. ⚫︎Any action that may slander, insult, or damage the reputation or credibility of our store or a third party
  3. ⚫︎Any action that may interfere with our business
  4. ⚫︎Any action that may infringe on the property rights (including trademarks, copyrights, and other intellectual property rights), privacy rights, portrait rights, publicity rights, or other rights of our company or a third party.
  5. ⚫︎ Any profit-making activity conducted through or in connection with this official account without our consent.
  6. ⚫︎Sexual, obscene, violent, discriminatory language, and other acts that may cause discomfort to third parties
  7. ⚫︎Any action that may interfere with the smooth operation of this official account or cause inconvenience to third parties.
  8. ⚫︎Expressions that may mislead third parties, such as personal experiences, opinions, or unfounded rumors
  9. Election campaigning or similar activities, political or religious activities, or activities that solicit membership in religious organizations or other groups or organisations
  10. ⚫︎Acts of identifying, disclosing, or leaking personal information (including information that can be easily compared with other information and thereby identify a specific individual)
  11. ⚫︎Impersonating our store or a third party, including a person associated with our store
  12. ⚫︎Using other companies' company names or products, or making comparisons with other companies
  13. ⚫︎Acts aimed at advertising or solicitation, such as advertising or affiliate marketing
  14. ⚫︎Using this official account using another customer's ID
  15. ⚫︎Acquiring, disclosing, or providing other customers' IDs or passwords
  16. ⚫︎Any act that violates the laws and regulations of Japan or the country or region in which you are located at the time of use
  17. ⚫︎Disclosing private communications between our store and third parties
  18. ⚫︎Artificially causing high load access
  19. ⚫︎Falsifying, stealing, or deleting information on this official account
  20. ⚫︎Any action that violates the terms of use set by each SNS operating company
  21. ⚫︎Posting or transmitting harmful computer programs, etc.
  22. ⚫︎Any other actions that our store deems inappropriate in accordance with the above

About inquiries

We cannot guarantee that we will reply to or respond to all comments on this account. We also do not respond to inquiries sent via DM (direct message).
For inquiries or comments regarding our store, our products, or this account, please use the " Inquiry Form ."

Changes to services and terms of use

The Company reserves the right to change these Guidelines without notice or consent from customers. In such cases, the revised Guidelines will take effect when the Company publishes them on its website or by other means, and customers who use the Account thereafter will be subject to the revised Guidelines.

Governing Law and Jurisdiction

These Guidelines are governed by the laws of Japan. In addition, if a dispute arises between you and our store regarding this account or the services associated with it, the district court with jurisdiction over our store's location shall be the exclusive court of first instance.

List of chittö official accounts