Description based on Specified Commercial Transactions Law

Sales company

chitto

sales manager

Takasuke Umeda

location

1510 Kamibari, Kakegawa City, Shizuoka Prefecture

telephone number

050-5235-0387

email address

info@chitto-um.com

home page

https://chitto-um.com/

Products handled

Green tea, black tea, hojicha, powdered matcha

Sales quantity

Products are limited to stock.
If the item you ordered is out of stock, we will contact you by phone or email.

Selling price

Display by product

How to order

Online transactions with shopping cart

Necessary charges other than product price

You will be responsible for shipping costs.

Click Post: 185 yen nationwide (tax included)

Takkyubin (Yamato Transport or Japan Post):

Over 5,000 yen: Free shipping

Delivery time

Items in stock will be shipped within 3 business days after confirming your order, excluding weekends and holidays. Although we take every precaution in shipping the product, we cannot be held responsible for any secondary reasons such as traffic conditions.
*We will notify you by email when the product has been shipped, but please note that if the delivery is busy, there may be a delay in notifying you via email that the shipment has been completed, or we may not be able to send the item. Please.
If the item is out of stock, we will contact you separately.

Special terms regarding returns

If you wish to return the item, please contact us within 7 days after receiving the item. However, this will only be done in the case of defective or incorrect items.
We do not accept returns due to customer circumstances.
We will bear the shipping costs when returning the product and shipping a replacement item.

Handling of defective products

Please be sure to check the product when it arrives.
The following items will be replaced free of charge as soon as possible.
Please return the product to us within 7 days after receiving the product.
・If the product you ordered and the product you received are different. ・The product is damaged or dirty.

payment method

Credit card payment ( VISA , MASTER , AMEX , JCB )
PayPay , LINE Pay , Merpay, Rakuten Pay, Apple Pay, Google Pay , au PAY
Convenience store settlement

Due date for payment

Credit card payment, PayPay, LINE Pay, Merpay, Rakuten Pay, Apple Pay, Google Pay, au PAY : Please pay when ordering the product.
Convenience store payment: Please pay within 3 days after ordering the product.

Application expiration date

Within 7 days after placing your order.

Matters regarding withdrawal of application or cancellation of contract

1. We do not accept cancellation of the contract (including withdrawal of order application) due to the customer's convenience.
2. It is not possible to change the items, quantities, etc. of the products you have ordered.
3. If you specify a post office box, private post office box, or other address where receipt of the product may be unclear, we will not be able to ship the product.
4. If we are unable to contact you within 7 days (including the day of mailing) after the first absentee ballot is mailed, the contract will be cancelled.
5. If circumstances arise that make it impossible to arrange the product, our company may cancel the contract. In this case, we will contact you by either e-mail or telephone. In this case, the Company shall not be liable for any penalties, damages, or any other liability whatsoever.
6. If you use convenience store payment as your payment method, if we cannot confirm payment via convenience store within 3 days from the day we contact you to confirm your order, your order will be automatically canceled. It will be treated as a cancellation.
7. Notwithstanding the previous item, if it is difficult to secure inventory for a confirmed order, our company may cancel a portion of the contract for only the portion of the entire contract that corresponds to the product for which it is difficult to secure inventory. I'll have it. We will refund the amount equivalent to the amount of the contract that was subject to the partial cancellation.
8. If a customer is found to be a member of an organized crime group or other anti-social forces, the Company may cancel the contract with the customer. If our company determines that one of the following reasons applies, we may not accept your order.
1. Bulk purchases or excessive multiple orders
2. Orders for bulk shipments to substantially the same address (if only the notation of part of the address, such as the property name, is changed, it will be considered the same address)
3. Orders made using addresses that may make it unclear whether the receipt of the product is confirmed, such as a fake address, post office box, private post office box, etc.
4. Orders using a fake name/handle name (including cases where some characters in the name have been changed)
5. Orders that appear to be in the names of multiple people, but are shipped to substantially the same address and are suspected to have been purchased by the same person.
6. Orders for the purpose of resale or orders from customers who have placed such orders in the past (including cases where the shipping address matches the location of the resale store)
7. Other acts that the Company deems to be similar to the preceding items, acts that fall under the Company's separately established standards, or acts that the Company deems inappropriate.

Orders by minors

If you are a minor and wish to make a purchase, please obtain the consent of your legal representative (parent, etc.) before making the purchase. When a customer makes a purchase application, it is assumed that the customer has obtained the consent of the legal representative.

What to do in case of violation of terms and conditions

In the event that the Company decides not to accept an order from a customer based on the provisions of Paragraph 9 of "Matters regarding withdrawal of application or cancellation of contract", if payment or deposit from the customer has been completed, the following: We will respond as follows.

1. If payment is made by credit card, PayPay, LINE Pay, Merpay, Rakuten Pay, Apple Pay, Google Pay, au PAY : After deducting the payment fee to the credit company, etc., the remaining amount will be processed for each payment. We will process the refund according to the method.
2. If the deposit was made by convenience store payment: We will send an email to the email address specified by the customer to confirm the bank account to which the refund will be made, and within 7 days, the customer will reply to the email to confirm the bank account to which the refund will be made. If you specify, we will process the refund to the specified account. Please note that the amount equivalent to the transfer fee will be deducted. If the email cannot be sent to the email address specified by the customer (including cases where it is determined that the email address does not belong to the customer or is an invalid email address), or if the email is sent to the email address specified by the customer. If 7 days have passed without you specifying a refund account by replying to , we will not process the refund for the completed payment or deposit. In this case, the Company shall not be obligated to notify or contact you to the effect that the refund will not be processed.