privacy policy

Privacy Policy (or Personal Information Protection Policy)

Chittö has a protection mechanism for personal information, personal numbers, specific personal information (hereinafter collectively referred to as "Personal Information, etc.") and personal-related information obtained in connection with the use of this website, as described below. We will build and promote these protections.

1. Legal compliance, etc.

We will appoint a person responsible for managing information regarding individual customers (hereinafter referred to as "personal information"), and will strive to appropriately manage personal information. Our store complies with the Personal Information Protection Act and other related laws and guidelines. In addition, our store has formulated this privacy policy and will steadily implement it.

2. purpose of use

We will appropriately manage personal information collected from customers and will not provide or disclose it to any third party other than the company with the consent of the customer.
When we ask customers to provide personal information, we will use the services (sales, delivery, billing/collection, letters, acceptance of gifts, etc.) and the scope of the purpose of detecting and preventing violations of the terms of use and misuse of the services. We will clearly define the purpose of collection, clearly state the purpose and method of collection to our customers, and collect information only to the extent necessary to achieve the purpose.
Our store acquires personal information, etc. through appropriate methods and uses it for the following purposes.

  1. ●Purpose of use of personal information
    1. ○ To send prizes to campaign winners for purposes related to sending products, requesting payment, after-sales service, and other services provided by our store (hereinafter referred to as the "Services")
    2. ○To notify you of information from our store such as events and campaigns.
    3. ○To investigate the usage status of our store's commerce services
    4. ○To send email newsletters published by our store
    5. ○To create and analyze statistical data that cannot identify or identify individuals in order to improve services.
    6. ○To receive and answer questions from customers and to confirm their identity.
    7. ○To prevent unauthorized use
    8. ○To investigate and respond to cases where fraudulent credit card payments occur or are suspected.
  2. ●Purpose of use of personal number and specific personal information
    1. Our store will notify the individual of the purpose of use and will only use the personal number and specific personal information within the scope of the purpose of use and as stipulated by law, unless otherwise required by law.

3. Provision of personal information to third parties

We may send you information by post and email about products and services of us or companies we have partnered with that we think may be of interest to you. You may opt out of receiving such mailings and e-mails by contacting us.

Four. Stopping information distribution

After selecting a product, you will be asked to enter the information necessary for ordering and delivering the product, such as delivery address and payment method. (Membership registration is not required.)
Once your order is complete, you will receive an email confirming the information you entered and your order, so please make sure you can receive emails from us. We cannot be held responsible for any damage caused to customers as a result of not receiving emails from our store.

Five. Proper management and security of personal information, etc.

Our store manages personal information, etc. appropriately and strictly as follows.

  1. (Formulation of basic policy)
    1. In order to ensure the proper handling of personal information, our store has established a basic policy regarding compliance with related laws and guidelines.
  2. (Establishment of regulations regarding the handling of personal information)
    1. Our store has established store regulations and information management regulations to ensure the proper handling of personal information.
  3. (Technical safety control measures)
    1. Our store manages access to personal information, records and analyzes access logs, takes measures against computer viruses and unauthorized software, and implements appropriate network management.
  4. (Organizational Safety Management Measures/Personal Safety Management Measures)
    1. In order to prevent personal information leakage or inappropriate use by employees, our store conducts appropriate supervision, including ensuring that employees are fully aware of internal regulations. Additionally, we enter into confidentiality agreements or obtain written pledges with our employees.
  5. (Physical safety control measures)
    1. In order to prevent personal information leakage, etc., our store appropriately manages facility management, entrance/exit (room) management, key management, etc., and takes physical protection measures.

6. Continuous improvement of personal information protection system

In accordance with the Personal Information Protection Act, we may disclose personal data held by our store (notification of purpose of use, disclosure (including disclosure of records provided by third parties), correction, addition or deletion, suspension of use, etc.) and filing complaints. If you wish to do so, please contact us using the contact information listed in ``8. Contact information and complaint information.'' We will respond after confirming your identity.
In addition, if we are requested to disclose personal information based on applicable laws (if we are requested to disclose registered contents by a legal institution such as a court or public prosecutor's office police), we will disclose the information in response. You may.

7. Disclosure of retained personal data and filing of complaints

If you would like to return an ordered product, we will only accept returns or exchanges if the delivered product is defective, at our expense.

8. Where to submit inquiries and complaints

For inquiries regarding our handling of personal information, etc., please contact the inquiry desk listed at the URL below.

<Inquiries regarding personal information>
1510 Kamibari, Kakegawa City, Shizuoka Prefecture
chitto Takasuke Umeda/Yusuke Miyashita Inquiry Desk

Created on September 7, 2022 1510 Kamihari, Kakegawa City, Shizuoka Prefecture
chitto Takasuke Umeda