privacy policy

1. Legal compliance, etc.

We have appointed a person responsible for managing information about our customers (hereinafter "personal information") and strive to manage personal information appropriately. We comply with the Personal Information Protection Act and other related laws, regulations, guidelines, etc. Furthermore, we have formulated this privacy policy and will steadily implement it.

2. Purpose of use

We will properly manage the personal information collected from our customers and will not provide or disclose it to any third parties other than those approved by the customer.
When we ask customers to provide personal information, we will clearly define the purpose of collection, within the scope of services (sales, delivery, billing/collection, letters, gift acceptance, etc.), and the purpose of detecting and preventing violations of each term of use and abuse of the service, and will clearly state the purpose and method of collection to customers, and will only collect information to the extent necessary to achieve the purpose.
Our store will acquire personal information, etc. in an appropriate manner and use it for the following purposes.

1. ● Purpose of use of personal information
1. ○ For purposes related to the use of products, payment requests, after-sales service, and other services provided by our store (hereinafter referred to as "the Service") To send prizes to campaign winners
2. ○To notify you of information about events, campaigns, etc.
3. ○To investigate the usage status of our commerce services
4. ○To send email newsletters published by our store
5. To improve our services, to create and analyze statistical data that cannot identify or specify individuals
6. ○ To receive and respond to inquiries from customers and to verify their identity
7. ○To prevent fraudulent use
8. ○To investigate or respond to cases where fraudulent credit card payments have occurred or are suspected
2. ● Purpose of use of personal identification number and specific personal information
1. Unless otherwise required by law, we will notify the individual of the purpose of use and will only use the individual number and specific personal information within the scope of the purpose of use and within the scope required by law.

3. Provision of personal information to third parties

We may send you information about products and services that we or our affiliated companies think may be useful to you by postal mail and e-mail. You can stop receiving such mail and e-mail by requesting us.

4. Stopping information distribution

After selecting a product, you will be asked to enter the information necessary for ordering and delivery, such as the delivery address and payment method. (Member registration is not required.)
Once your order is complete, you will receive a confirmation email with the details of your order and the information you entered, so please make sure you can receive emails from us. We cannot be held responsible for any damages incurred by customers due to failure to receive emails from us.

5. Proper management and safety of personal information

Our store will manage personal information appropriately and strictly as follows:

1. (Establishment of basic policies)
1. In order to ensure the proper handling of personal information, our store has established a basic policy regarding compliance with relevant laws, regulations, guidelines, etc.
2. (Establishment of rules regarding the handling of personal information)
1. In order to ensure the appropriate handling of personal information, our store has established store regulations and information management regulations.
3. (Technical safety control measures)
1. Our company manages access to personal information, records and analyzes access logs, takes measures against computer viruses and malicious software, and implements appropriate network management.
4. (Organizational Safety Management Measures/Personal Safety Management Measures)
1. In order to prevent leaks of personal information or inappropriate use by employees, we provide appropriate supervision to employees, including thorough awareness of internal regulations, etc. We also require employees to sign confidentiality agreements or pledges.
5. (Physical safety control measures)
1. In order to prevent the leakage of personal information, our store takes physical measures to protect personal information by properly managing facilities, entrance and exit (room) controls, and key management.

6. Continuous improvement of the personal information protection system

In accordance with the Personal Information Protection Act, if you wish to request disclosure of personal data held by our store (notification of purpose of use, disclosure (including disclosure of records of provision to a third party), correction, addition or deletion, suspension of use, etc.) or to lodge a complaint, please contact us using the contact details listed in "8. Contact Information for Inquiries and Complaints." We will respond after verifying your identity.
Furthermore, if we are required to disclose personal information based on the law we must comply with (if a legal institution such as a court, public prosecutor's office, or police requests disclosure of registered information), we may disclose the information accordingly.

7. Disclosure of retained personal data and filing complaints

We will only accept returns or exchanges of ordered products if the delivered product is defective, and we will cover the shipping costs.

8. Contact for inquiries and complaints

For inquiries regarding our handling of personal information, etc., please contact the inquiry desk listed at the URL below.

<Contact for inquiries regarding personal information>
1-10-11 Kubo, Kakegawa City, Shizuoka Prefecture
MINEVE Yusuke Miyashita Inquiry Desk info@chitto-um.com

Created on September 7, 2022